frequently asked questions

This is frequently asked questions list (FAQ) for servus credit union place. It attempts to answer some of the most frequently asked questions relating to the facility and its programs.

There are navigation elements at the bottom of each page for moving through the FAQ: previous, up, and next. The previous and next links will be printed as the titles of the previous and next questions or sections in the FAQ.

You can also click the printer-friendly version link visible at the bottom of a FAQ page to generate a printer-friendly display of the page and all of its subsections.

If you don't see your question in the FAQ, leave a comment; a member of our growing community will be happy to answer your question!

amenities & activities

q1. What amenities & activities are available at servus credit union place?

servus credit union place will encompass 320,000 sq feet and includes:

servus credit union place provides an opportunity not only for organized sport groups but also for spontaneous use of a range of leisure experiences.

There are opportunities for recreation actives including basketball, volleyball, and other drop in sports. In addition, the facility provides a full gym, weight-training facility and indoor track for jogging and walking. There is also a family skating area, a full aquatics centre with waterslides and other splash park features, along with children’s play areas, daycare and family orientated party areas.

This centre will meet the growing needs of the community and provide a community gathering place for residents, a venue for performance and cultural activities, special events, conferences, and trade shows.

arena heaters

q1. Can arena spectators control the heaters in the bleacher areas of the troy murray and mark messier arenas?

Yes, timers are located on the walls behind the bleachers so that spectators can control the radiant heaters above the bleachers for up to one hour.

back stairwell

q1. Can guests use the back stairwell?

We encourage guests to use this stairway as a means of transition from the fitness & wellness centre to the landrex water play centre.

booking the field houses, arenas, or community gymnasium

q1. Who is responsible for booking any of the field houses, arenas or the community gymnasium?

We provide block times to our sport partners (SASA, SAMHA and SARA). They then make schedules within their block times and are to provide us with their schedules of games and practices.

Any available time slots outside of this may be eligible to be rented, please contact the event & facility coordinator at 418.6081.

bus transportation

q1. Is there bus service to the facility?

The following St Albert Transit routes serve the facility:

  • A11 (weekday, midday, and saturday)
  • A12 (weekday peak hours)
  • A15 (evenings and sunday Dial-a-Bus
  • Bus stops are conveniently located at the intersection of Corriveau Avenue and Carnegie Drive, adjacent to the Red Willow Church. Connections to the A11 can be made from other local services at either St. Albert Centre Exchange or Village Station. Connections to the A12 and A15 are only at Village Station. Please visit www.ridestat.ca for more information.

    child-minding

    q1. What age are children eligible for the child-minding service?

    servus credit union place offers drop-in child-minding service for children 2 months to 7 years of age.

    q2. Do parents have to stay at servus place while using the service?

    Yes, parents must be engaged in an activity or program in servus place while utilizing the child-minding service.

    q3. Do the staff in child-minding have any first aid training?

    All staff in the child-minding centre have standard first aid & CPR (including infant CPR) and a security clearance check.

    q4. What hours can we use the child-minding service?

    Currently the child-minding hours are as follows:

  • monday - thursday 9:00am - 3:00pm and 5:00pm - 8:30pm
  • friday 9:00am - 3:00pm
  • saturday 8:30am - 1:00pm
    not available on sunday and holidays

    q5. How long can a child be left in child-minding?

    Child-minding is available for a maximum of three hours per day.

    q6. What are the costs involved in the using the child-minding service?

    one time purchase (per 30 minutes):

  • $2.00 per child
  • $3.00 per family

    punch passes (per 10 hours):

  • $36.00 per child
  • $54.00 per family

    q7. What is the ratio of adults to children?

    servus credit union place utilizes the province of Alberta's best practice guidelines for drop-in centres:

  • under 19 months 1:5 ratio
  • 19 months to 3 years 1:8 ratio
  • 3 years to 7 years 1:12 ratio

    q8. Is food supplied in the child-minding area?

    We will have a designated snack time from 10:00am - 10:30am, 1:45am - 2:15pm and 6:30pm - 7:00pm

  • parents are encouraged to pack a healthy snack for their child
  • in consideration of children with allergies, please do not send peanuts or penaut products; popcorn is also discouraged, as it is a choking hazard
  • we are not equipped to serve breakfast, lunch or dinner. Please enjoy the use of our lobby to feed yoru child their meal prior to entering the childminding space.

    q9. What should my child bring when we use the service?

  • clean indoor shoes
  • clearly labeled personal items
  • if your child prefers a special toy they are welcome to bring it; however we cannot be responsible for lost, shared or damaged toys
  • economic development, tourism and hotel

    Q1. what are the economic benefits from this facility?

    It is projected that the gross non-local visitor spending in St. Albert, as a result of the existence of the facility, will be in the area of an additional $2.7 million each year. In addition, retained income in the community, which would be spent by St. Albert residents in other communities without the facility, is in the magnitude of $1.6 million. Therefore the overall impact to St. Albert is projected to be $4.8 million a year. This number is based on the facility being built at the Campbell site with the resulting three ice arenas. A smaller facility at another location will have a substantially lower economic benefit to the community, especially if the facility were located outside of St. Albert.

    It will also mean that local money will stay in the community. Families will no longer have to travel to other communities where money is now being spent, but will remain in St. Albert.

    environmental / energy efficiencies

    q1. What environmental or energy efficiencies have been included in servus credit union place?

    servus credit union place has incorporated a number of sustainable building design solutions into the facility. The building is currently undergoing CDIP EE4, EE Wizard and DOE modeling. This ongoing assessment of the building and systems performance with various modeling tools allows us to determine the energy savings potential for the facility. In order to make the building more sustainable a number of methods have been utilized including low VOC emitting materials, recycled materials (i.e. entrance matting etc.), ventilation heat recovery for all areas, optimization of R values and envelope assembly, refrigeration plant heat recovery through an ice storage system (“eco-chill”) which can also be used for a cooling source for the building in summer, occupancy sensing lighting systems as well as high efficiency lighting fixtures selection. Low flow showerheads; dual flush toilets and waterless urinals will be installed as water conservation initiatives. As well, all systems within the building will be properly tested and commissioned though a fully developed commissioning plan.

    The City of St. Albert’s forward thinking ideology of constructing many facilities (ice, field houses, swimming pool, fitness centre, running track, child play area, etc.) all under one roof, has afforded them the opportunity to provide the most sustainable design possible in comparison to building stand alone facilities and operating them independently. When all the facilities are constructed under one common roof there is an ability to share utilities, waste heat and cooling to make the building as energy efficient as possible which not only reduces operating costs but also has less impact on our environment.

    traffic and parking

    q1. What is the parking capacity?

    There is parking capacity for over 1,200 vehicles directly on the site. This is sufficient for all uses of the facility including the spectator events arena.