if the class is full can I go on a waiting list?
• Waiting lists are available for all of our classes; you will be contacted if a spot becomes available
can I register after the program has started?
• We will strive to accommodate your request, please contact guest services at 780.418.6088
what happens if a program is cancelled due to low enrollment?
• Programs may be cancelled due to low enrollment. In the event that a registered program is cancelled you will be notified, by phone, at least three (3) days prior to the start date. During these circumstances a full refund will be provided or you may transfer immediately into one of our available programs (subject to program availability). Register early to ensure your program runs!
can I withdraw from a program that I have already registered for?
• In the event that you must withdraw or change your program registration (at least one week prior to the program start date), you can do one of the following:
• Transfer immediately into one of our many available programs with no administration charge (subject to program availability).
• Request a full refund minus a $5 administration fee.
All refunds and transfers within 7 days of the start date or after the program begins must be approved by a programmer and will only be done for extenuating circumstances. Please contact guest and member services with all cancellation inquiries.
can my child participate if they have special needs?
• Parents of children with special needs are encouraged to call our programming staff at 418.6088 to discuss participation opportunities
• Please let us know at the time of registration if your child has any special needs or health concerns
please note:
• program and service fees are subject to GST where applicable
• NSF cheques are subject to a $25 administration fee
• servus place reserves the right to combine, postpone or cancel classes due to low enrolment.